What happens when you call
Four steps, the same on every job. You always know the price before we start.
Call or text
Tell us what the water is doing, where it is and your postcode. A photo by text helps a lot.
We look at it
Small jobs we can often price on the phone. For anything bigger we come round, usually within a couple of days.
You agree the price
You get a clear price, in writing for larger work. Nothing starts until you say yes.
Fixed and tidied
We do the work, test it, clear up and show you what we did. Then we send the invoice.
Have these ready when you ring
If water is pouring
Turn it off at the stopcock first
It is usually under the kitchen sink. In some West Swindon houses it is in the downstairs toilet or by the front door. Turn it clockwise until it stops, then call.
If you rent
Call us directly. Give us your landlord or agent's details and we will get the repair approved, arrange a time with you and send the invoice to them. If it is an emergency we make it safe first and sort the paperwork after.